Short-Term Rental Agreement & Booking Terms

Property Owner/Operator and Guest — Reservation Policies

1. Rental Agreement

This Short-Term Rental Agreement (“Agreement”) is made between the Property Owner/Operator (“Owner”, “Rental Agent”) and the Guest named on the booking (together, the “Parties”), and takes effect on the date the booking is confirmed. It governs the Guest’s short-term licence to occupy the property described in the booking confirmation (the “Property”) for the agreed dates (the “Rental Term”), together with the House Rules and Reservation Policy issued separately, which form part of this Agreement.

How this Agreement is accepted: a digital signature, a handwritten signature, ticking a confirmation box, or simply proceeding with a booking without unticking or objecting to a box, each count as a valid, binding signature. Completing a booking confirms that the Guest has read, understood and accepted this Agreement in full. This is enforceable under the Electronic Communications Act 2000 and the UK’s implementation of the eIDAS Regulation (EU No. 910/2014), which recognise electronic signatures, including tick-boxes, as legally valid.

2. Payment

Payment is taken immediately at the time of booking, either by bank transfer (UK accounts only) or using the card details provided. If a card payment is declined, the Guest must supply alternative valid card details within 24 hours, or the booking will be cancelled.

A security/damage deposit will be pre-authorised on the card used for the booking shortly before arrival. Provided the conditions in Section 7 (Damage Deposit) are met, the pre-authorisation is released after check-out once the property has been inspected. The Owner may charge the Guest’s card for any damage or additional costs exceeding the pre-authorised amount.

3. Cancellations & Changes

Bookings made more than 30 days before check-in: a full refund is available for cancellations made up to 30 days before check-in. No refund is available for cancellations made within 30 days of check-in.

Bookings made fewer than 30 days before check-in: a full refund is available only if the cancellation is made within 24 hours of the original booking. No refund is available after that 24-hour window.

A no-show, or a cancellation/modification made outside the windows above, will be charged the full reservation price. Unless stated otherwise at the time of booking, these are the only cancellation terms that apply.

4. Booking Requirements

• The lead Guest must be 18 or over at the time of booking. The booking is made as a consumer.
• Valid photo ID (passport or UK driving licence) is required for every adult guest staying at the Property and must be provided before check-in. Entry may be refused, and the booking cancelled, if ID is not provided in time.
• Guests who are not British nationals must provide a copy of their passport, as legally required under the Immigration (Hotel Records) Order 1972.
• ID is not required for guests under 18.
• The Owner reserves the right to decline any booking.

5. Check-in, Check-out & Occupancy

Unless stated otherwise on the booking, check-in is from 3pm and check-out is by 10am on the last day. Early arrival or late departure is only permitted with the bookings team’s prior agreement, and may incur an additional fee. If the Guest has not arrived by midnight on the start date without notifying the Owner of a late arrival, the booking may be treated as cancelled by the Guest.

No more than the number of guests agreed at the time of booking may occupy the Property. If this limit is exceeded, the Owner may charge for additional accommodation or require the excess occupants to leave, in line with Health & Safety Regulations.

The Property may not be sub-let, assigned, or used by anyone who is not a family member or invited guest of the Guest, and must not be used for any illegal or commercial purpose.

6. Use of the Property & Guest Conduct

The Property is provided “as is” and is for residential/temporary accommodation only — it is not intended as a principal or permanent home, and the Guest is granted a licence to occupy, not a tenancy or exclusive possession. The Guest agrees to:

• Comply with all applicable local laws and with the House Rules;
• Keep the Property clean and in good order, and avoid causing damage or loss;
• Behave respectfully towards neighbours and avoid noise, nuisance or disturbance;
• Not hold events, parties or meetings at the Property without the Owner’s prior written consent;
• Not smoke inside the Property;
• Use any parking only in designated areas;
• Make no alterations to the Property without the Owner’s prior written agreement.

Pets are not permitted unless expressly stated on the booking channel.

The Owner may refuse entry, or require the Guest (and their party) to leave without refund and without an obligation to source alternative accommodation, if it reasonably believes illegal behaviour is occurring, or that damage has been, or is likely to be, caused.

Amenities such as hot tubs, pools, spas and fireplaces, where provided, carry inherent risk, particularly for children, and are used entirely at the Guest’s own risk.

7. Damage Deposit

A damage deposit is pre-authorised before check-in (see Section 2). It is refunded in full within 5 working days of departure, provided that during the stay:

• No damage is caused to the Property or its contents, and no linens are lost or damaged;
• No charges arise from illegal activity, pets, or additional services;
• Rubbish and dishes are cleared, and the Property is left in a reasonable state (additional cleaning may otherwise be charged);
• All keys are returned and the Property is left locked;
• Any charges accrued during the stay are settled in full;
• Early arrival or late departure only occurred with prior agreement, and any related fees were paid;
• No smoking took place inside the Property;
• The Guest was not evicted by the Owner or by local law enforcement.

Evidence of smoking inside the Property will incur a £300 specialist cleaning charge, plus a further £100 if smoking causes damage; any item requiring replacement will be charged at cost from the deposit.

If keys are lost, the Guest must notify the Owner as soon as possible; the Owner will arrange a locksmith to change the lock/keys and recharge the cost to the Guest.

Lost property left behind is kept for a maximum of 7 days; return is at the Guest’s cost.

8. Access by the Owner

The Owner (or its representatives, including workmen) may enter the Property at reasonable times, with at least 24 hours’ notice, to inspect the Property or show it to prospective purchasers, renters or other authorised persons. Where there is an emergency, an urgent repair is needed, or the Owner reasonably believes there is imminent danger to a person or to the Property, entry may take place without prior notice.

9. Liability, Risk & Indemnity

All personal property brought to the Property by the Guest or their visitors is at the Guest’s own risk; the Owner is not liable for its theft, loss or damage, and the Guest is responsible for keeping valuables safe.

The Owner will use reasonable efforts to keep amenities such as internet, TV, hot tubs and fireplaces in working order, but is not responsible for their failure, beyond making prompt efforts to fix reported issues.

The Guest indemnifies and holds harmless the Owner, its agents, employees and contractors against costs, claims, damages and legal fees arising from the Guest’s (or their visitors’) stay, and waives any claim against the Owner for injury, loss or death arising from the stay, including use of any shared facilities or amenities, which are used at the Guest’s own initiative and risk.

10. Default & Early Termination

If the Guest fails to comply with this Agreement, the Owner may require the Guest to surrender the Property and leave it in good order, free of damage. No refund will be made in these circumstances, and the prevailing party in any resulting legal action is entitled to reimbursement of costs from the other.

11. Unavailability of the Property

If the Property becomes unavailable for reasons beyond the Owner’s control, the Owner will make good-faith efforts to source a comparable replacement to the Guest’s reasonable satisfaction. If no suitable replacement can be found, the Owner will refund all payments made and this Agreement will end, with neither party having further obligations to the other.

12. General

• This Agreement, together with the House Rules and Reservation Policy, is the entire agreement between the Parties and supersedes any prior understanding between them.
• Changes are only valid if made in writing and signed by both Parties.
• Notices to the Owner should be sent to bookings@ls2g.com; notices are treated as received 24 hours after sending.
• A failure to enforce any provision is not a waiver of that or any other provision.
• If any provision is held invalid, the rest of the Agreement remains in effect.
• This Agreement is governed by the laws of the United Kingdom.
• “Owner”/“Rental Agent” and “Guest” include their respective heirs, successors and representatives.